- Orders & Shopping
Q: How do I place an order?
A: Simply select the items you like, choose your size and quantity, click “Add to Cart,” and then proceed to the checkout page to complete your payment.
Q: Can I modify or cancel my order?
A: Since our products are sold on a final-sale basis, orders generally cannot be modified or canceled once they have been confirmed and paid for. However, if your order has not yet been shipped, please contact Customer Service as soon as possible, and we will do our best to assist you.
- Payment & Billing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and other payment methods.
Q: When will I receive my bill after placing an order?
A: After completing your payment, you will receive an order confirmation email containing detailed billing information. Please review your order and billing details; if you notice any discrepancies, please contact us within 24 hours.
- Shipping & Delivery
Q: How long will it take to receive my order?
A: Generally, orders are shipped within 3–7 business days after payment confirmation. The actual delivery time depends on the shipping carrier and the destination.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to check the real-time delivery status on the shipping carrier’s website.
- Returns, Exchanges, & Refunds
Q: Can I return or exchange items?
A: As our products are sold on a final-sale basis, returns and exchanges are accepted only in cases of product defects or if the wrong item was shipped. Please contact us within 7 days of receiving your order, providing your order number and supporting photos.
Q: How long does the refund process take?
A: Once we have confirmed that your return or exchange meets our eligibility criteria, the refund will typically be issued to your original payment method within 5–10 business days (excluding shipping costs, unless the return is due to an error on our part).
- Sizing & Products
Q: How do I choose the right size?
A: Please refer to your actual body measurements to select the appropriate size. If you need assistance, please contact Customer Service for sizing advice.
Q: What materials are the products made of?
A: The product page for each item includes a detailed description of the materials used, ensuring you are fully informed about the fabric composition and care instructions.
- Accounts & Membership
Q: Do I need to register for an account? A: You can place an order without registering; however, creating an account offers conveniences such as order tracking, saving favorite items, and expedited checkout.
Q: How do I reset my password?
A: On the login page, click “Forgot Password” and enter the email address you used for registration to receive a password reset link.