Thank you for shopping at objetal.com. To protect your rights and interests, please carefully read the following Return and Exchange Policy before placing an order.
- Scope of Applicability
Our products are sold on a final-sale basis; returns and exchanges are applicable only under the following circumstances:
The received item exhibits quality issues (e.g., damage, missing parts, manufacturing defects).
The received item does not match the item you ordered. - Inapplicable Situations
Returns or exchanges requested for personal reasons (e.g., incorrect size, dislike of style) will not be accepted.
Items that have been used, washed, or damaged are ineligible for return or exchange. - Return/Exchange Requests
Please submit your return or exchange request within 7 days of receiving your order.
When submitting a request, you must provide: your Order Number, supporting photos, and a description of the issue.
We will review your request and respond with a resolution within 1–2 business days. - Return/Exchange Process
Contact Customer Service to submit your return or exchange request:
Obtain a return/exchange authorization and the designated return address.
Securely package the item as instructed and ship it back within the specified timeframe.
Once we receive the item and verify that it meets the return/exchange criteria, we will proceed with the exchange or refund. - Refund Information
Eligible refunds will be issued via the original payment method used for the purchase.
Refund processing typically takes 5–10 business days.
Refund amounts exclude shipping costs, unless the return/exchange was necessitated by our error (e.g., shipping the wrong item) or by a product quality issue. - Exchange Information
Exchanges are prioritized for the same product in the same size.
If the requested item is out of stock, a refund will be issued instead. - Contact Us
If you have any questions regarding returns or exchanges, please contact our Customer Service team:
Company:
Objetal LLC
Address:
548 E PHILLIPS BLVD 19, POMONA, CA 91766
Phone:
(840) 837-3868
Business Email:
nallely@objetal.com
support@objetal.com